Everyday favourites.
Made just for you.

Choose your products and quantities in the order form. Sizes, flavours, availability and the final price are confirmed individually before ordering. You can include products from different collections in the same enquiry.

The Bakery Collection is available throughout the year, exclusively to order. Tell us your preferred date; preparation time and availability are confirmed individually. An enquiry does not reserve a date or confirm an order. Cakes require at least 7 calendar days; seasonal products follow their separate Christmas and Orthodox Easter ordering windows.

We deliver personally from Loughborough to Leicester and surrounding areas, subject to availability. The first mile is included; additional distance is charged at £1 per mile, based on the one-way journey from Loughborough. We confirm the route, delivery charge and arrangements in your quote.

Please discuss any allergies or dietary requirements with us before ordering. We’ll confirm whether we can accommodate your request; do not assume any cake is allergen-free.

Storage conditions and use-by dates vary between bread, pastries and cream-filled products. Follow the instructions and use-by date supplied with each product; ask us before collection if you need clarification. Keep products requiring refrigeration in their packaging in the fridge at 0–5°C, away from raw food and strong odours. Do not apply the same storage conditions to every product.

Keep boxes level and secure on a firm, non-slip surface. Support them from underneath and avoid squeezing, tilting or stacking them. Protect products from sunlight and heat, travel directly to your destination and refrigerate chilled products promptly. Agree suitable transport arrangements with us before collection.

Follow the serving instructions supplied for each product. Keep chilled pastries out of refrigeration for as little time as possible, especially in a warm room. Use clean utensils and remove any non-edible decorations before serving. Refrigerate remaining chilled products promptly in a covered container; their original use-by date still applies. Do not serve food that may have been stored unsafely.

Please collect your order at the time agreed with us. If you expect to be late or need to change the collection time, please let us know as early as possible so we can agree suitable arrangements.

At collection or delivery, please check the visible condition, design, inscription, products and quantities against your agreed order. Tell us about any visible problem straight away so we can discuss a solution while the order is being handed over.

After collection, you are responsible for following the transport, handling and storage instructions. Damage caused solely by unsuitable care after handover is not a product defect. Checking or accepting your order does not remove your statutory rights or prevent you reporting a problem discovered later.

A 30% deposit is required to confirm an order, subject to the agreed order details. The remaining 70% is payable on delivery or collection. If you need to cancel, contact us as soon as possible. Any amount retained is assessed against actual, reasonable and unrecoverable costs already incurred for your order, with steps taken to reduce those costs. We explain the calculation and return any refundable balance; the deposit is not automatically forfeited in full.

Our cakes are bespoke and our bakery products are perishable. The usual change-of-mind return right for distance purchases does not apply to these products. This does not affect your statutory rights if goods are faulty, unsafe or do not match the agreed order; an appropriate remedy, including a refund where required, remains available.

Contact AD Bakery House promptly on WhatsApp or Facebook with your order details, a description and photographs where possible. Problems discovered after handover are considered on their facts; there is no blanket exclusion of later complaints. If you suspect a food safety issue, stop eating the product. Keep relevant packaging and, only if safe, any remaining product refrigerated while we discuss next steps.